Returns

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible.

Exchange of a product

Exchanging a product is simple and easy, we even send out a replacement for free on the same day you contact us...what more could anyone want.....

Please follow the steps below:
  1. Contact our customer service team via returns@studenttailor.co.uk or phone: 0845 114 1144


  2. State the required exchange
    i.e. you require a 34" Regular pair of trousers exchanged for a 34" Long


  3. Your exchange will be processed and despatched free of charge the same day as you contact us*


  4. Simply send the unwanted product back within 7 days of notifying us of the exchange


  5. A notification e-mail will be sent to you once your unwanted product has been received
Please note, we are unable to exchange any product if you have removed any labels or hang tags from the goods. If these items are removed your exchange will be rejected and you shall be responsible for the return postage to yourself.

*all products despatched the same day if exchange request is received prior to 3pm Mon-Fri

.....nice and simple as always from Student Tailor......

Refunds
  • Our policy is to ensure that you are satisfied every time you place an order. If you are unhappy with a product and do not want an exchange please return it, unworn or unmarked, with the despatch note, having taken reasonable care of it and complete with all packaging for a refund within 10 days of receiving the product.


  • We will make the refund directly to the credit/ debit card used to place the original order within 14 days or earlier once we have inspected the returned product and are satisfied it has been returned to us in the condition it was in when delivered to you.


  • You will only have to pay for the return postage of the product.


  • We are unable to refund any product if you have removed any labels or hang tags from the goods. If these items are removed your refund will be rejected and you shall be responsible for the return postage to yourself.

Exchanges and Refunds
  • After completing the relevant stages above please send the product back via a secure delivery method which requires a signature upon receipt (i.e. Royal Mail's recorded delivery) and return it to:

    • Student Tailor
    7 Harvington Business Park
    Brampton Road
    Eastbourne
    East Sussex
    BN22 9BN

  • You will be responsible for the products until they reach Student Tailor.
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